Closed archive. Read-only — no registration, posting, replies, votes, or live accounts. Written from common community questions, not copied discussions.
Support
Order id, Windows version, and the Updates label. One retry, then support.
The menu never opened. What should happen before opening a support ticket, and what fields does the Support page ask for?
Editorial answers from the published menu and site pages — not user posts or quotes.
Note 1
Read the load-order thread first: game open, one load, only when Updates says Undetected. If the label says Updating, wait before any ticket.
Note 2
One clean retry. Launching repeatedly does not change the label.
Note 3
The product page has no public error-code list — none belongs in this archive.
Note 4
Support asks for the order id, Windows version, and whether Updates says Undetected or Updating. Say whether the issue is delivery, the loader, or the menu.
Note 5
Missing delivery follows the Refunds page with the same order id.
Note 6
This archive is not a record of any ticket sent.
Replies are closed
There is no reply box. If the loader will not open and Updates says Undetected, use the Support page.
Related pages:SupportFAQProduct page